Data deletion

How to ask

Email privacy@hellochatapp.com with the subject “HelloChat data deletion”. There is no self-serve delete button for a whole workspace, and website visitors and WhatsApp users do not have HelloChat accounts. We may ask you to confirm that you control the email address or phone number before we delete anything. We aim to finish a verified request within 40 days.

Merchant accounts

Send the request from the workspace login email and include the workspace name. We will delete the user, the workspace, the agent, knowledge files and chunks, album images (including the R2 object or local file), crawl records, sandbox messages, website chat messages, and handoff threads for that workspace.

Website chat visitors

Include the website where you used the chat, the approximate date and time, and anything you can share about the conversation. We will delete matching rows in embed messages and handoff threads. You can also ask the business that operates that website. They control the agent and can read the same thread in their desk.

WhatsApp

HelloChat stores inbound WhatsApp Cloud API notifications for Meta app 1515132483761351 in whatsapp_webhook_events. Include the phone number with country code and the approximate dates. We will delete matching webhook rows. You can also remove the business chat in WhatsApp and use Meta’s own deletion tools. This app does not currently send WhatsApp replies.

What we may keep

We may keep a short record that we received and completed the request, and we may retain data we still need for a legal claim, security investigation, or a request from a competent authority. Host logs and a handoff email already delivered to Resend or to the merchant follow those providers’ retention. Rate-limit keys expire on their own in about 60 seconds.

The privacy policy is at /privacy.